Privacy Policy
Effective November 4, 2026
HPM Shop ("we," "us," "our") is operated by Human Planet Media, based in Ontario, Canada. This policy explains what personal information we collect when you shop with us, why, and what you can do about it.
What we collect
When you place an order, our payment processor (Stripe) collects your name, email address, shipping address, and payment details directly — we never see or store your full card number. We receive back from Stripe: your name, email, shipping address, and what you ordered.
We keep basic, anonymous visit counts (which pages were viewed, roughly how many people visited) on our own server, using a random id in a cookie — never your name, email, or any third party. We don’t use Google Analytics, Meta/Facebook pixels, or any other third-party tracker or ad pixel, and we don’t ask you to create an account.
How we use it
- To fulfill and ship your order (we send your name, shipping address, and order details to Printful, who prints and ships on our behalf)
- To email you about your order status
- To occasionally email you about new designs, new towns, or promotions, since you’ve bought from us before — every one of these emails has a one-click unsubscribe, and we stop the moment you use it
- To respond if you contact us about a return, a missing package, or a question
We don’t use your information for anything else — we never sell or rent your data to anyone.
Who we share it with
- Stripe (payment processing) — Stripe is PCI-DSS compliant and handles your payment details directly; see Stripe’s privacy policy.
- Printful (printing and order fulfillment) — receives your name, shipping address, and order contents to produce and ship your item; see Printful’s privacy policy.
We don’t share your information with anyone else.
How long we keep it
We keep order records (name, email, shipping address, what you ordered) for up to 6 years, matching the Canada Revenue Agency’s business recordkeeping requirement. After that, we delete them unless we’re required to keep them longer by law.
Your cart
The items in your cart live in your browser’s local storage, not on our servers — if you clear your browser data, your cart empties too. We do log the moment you add an item to your cart (which product, anonymously) for our own visit counts, but the cart’s contents aren’t sent to us until you check out.
Your rights
Under Canadian privacy law (PIPEDA), you can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it (subject to our recordkeeping obligations above). Email [email protected] to make a request.
Children’s privacy
This site isn’t directed at children, and we don’t knowingly collect information from anyone under 13.
Changes to this policy
If we change this policy, we’ll update the effective date above. Continued use of the site after a change means you accept the update.
Contact
Questions about this policy: [email protected] — Human Planet Media, P.O. Box 28, Mattawa, ON P0H 1V0.